Q&A

» COVID-19 ORDERS UPDATE

↳ WHEN WILL MY SNOWY DREAM BOX BE SHIPPED ?

Due to the Coronavirus outbreak in China and all around the world, we had trouble to receive items from our manufacturers. We have now received everything - the enamel pins has been delivered on March 27th. Unfortunately, most of post offices are now closed in France and we have an obligation to stay home. Your box will be shipped when the quarantine is over in one month. You'll receive an email when your order is on its way. Thank you so much for your patience and understanding. Stay safe 

↳ WHEN WILL YOU REOPEN YOUR SHOP ?

Unfortunately we don't know when we will be able to reopen our online shop. Hopefully, it will reopen on April 6th.

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☼ Your most asked questions ☼

WHEN WILL MY ORDER BE SHIPPED ?

Your order will be shipped within 1-3 business days. 

I'VE SENT YOU A MESSAGE ON INSTAGRAM BUT YOU NEVER REPLIED  

We get plenty of messages on Instagram and there is a possibility we didn't see yours. If you have an important question to ask us, especially about your order, feel free to contact us here. We will happy to answer your questions ! ​

I'VE NEVER RECEIVED MY ORDER​

If you haven't received your order after 3 weeks, feel free to send us an email with your order number - we will happy to help you !

 WHEN WILL YOUR NEXT BOX BE RELEASED ?

We make new collaborations every two months. New boxes are available at the beginning of every even months.