☼ Your most asked questions ☼
↳ WHEN WILL MY ORDER BE SHIPPED ?
• If you purchased an item from our shop, your order will be shipped within 1-3 business days.
• If you are a subscriber, you'll be charged on the 5th of each month and your order will be shipped around the 20th of the same month.
↳ I'VE SENT YOU A MESSAGE ON INSTAGRAM BUT YOU NEVER REPLIED
We get plenty of messages on Instagram and there is a possibility we didn't see yours. If you have an important question to ask us, especially about your order, feel free to contact us here : firstname.lastname@example.org. We will happy to answer your questions !
↳ I'VE NEVER RECEIVED MY ORDER
If you haven't received your order after 6 weeks, feel free to send us an email with your order number - we will be happy to help you !
↳ WHERE CAN I TRACK MY ORDER ?
You can only track your order if you purchased a tracking number. If so, you can track your order here : https://www.trackingmore.com/en.html
☼ 2021 new formula ☼
↳ WHEN WILL YOUR NEXT BOX BE RELEASED ?
We won't make boxes in 2021, at least not in a continuous way. We've decided to try something new in 2021 by creating 3 new subscriptions.
↳ I USED TO BE A SUBSCRIBER TO YOUR BOXES, WHAT WILL I RECEIVE NOW ?
You will now receive a print set from a different artist each month. But don't worry ! You can still unsubscribe if you're not on board with our new subscriptions !