Q&A

» COVID-19 ORDERS UPDATE

Unfortunately there won't be a collaboration in May. We're sorry to be taking a month away from Mini Gallery Box due to the unforeseen challenges of coronavirus.

↳ If you're already a subscriber, you will not be charged for May ; your subscription will be moved to July, when we're aiming to be back ! So, next charge : July 5th with a new collaboration !

↳ If you've purchased a Snowy Dream box by Ellievsbear, it will be shipped by the beginning of June. You'll receive an email when your order is on its way. We can't wait for you to discover this box !

↳ New collaboration with a new artist will be revealed in June ☼ Preorders will open mid-June and boxes will be shipped by the beginning of July. Subscriptions will also reopen by the beginning of June.

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☼ Your most asked questions ☼

WHEN WILL MY ORDER BE SHIPPED ?

Your order will be shipped within 1-3 business days. 

I'VE SENT YOU A MESSAGE ON INSTAGRAM BUT YOU NEVER REPLIED  

We get plenty of messages on Instagram and there is a possibility we didn't see yours. If you have an important question to ask us, especially about your order, feel free to contact us here. We will happy to answer your questions ! ​

I'VE NEVER RECEIVED MY ORDER​

If you haven't received your order after 3 weeks, feel free to send us an email with your order number - we will happy to help you !

 WHEN WILL YOUR NEXT BOX BE RELEASED ?

We make new collaborations every two months. New boxes are available at the beginning of every even months.